How to delete an old account I no longer have access to

MayshaN
New Community Member

Hello 
Recently, someone (not me) has logged into an old account of mine (I haven't used it for at least 4 years), the person attempted to make a purchase with the account. Hopefully for me, the card and the bank account linked to the account no longer exist, so the payment was declined. 
However, when I try to log in to delete my old account (I still have access to the email address and I know my password), the website only offer the option to send a sms or a WhatsApp message to my old phone number, which I no longer have access to 
Is there any other way for me to log in into this account and delete it ? 

Thanks in advance 

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@MayshaN 

 

Contact customer services to delete it for you.

Use the guest phone option if you can't log in.

https://www.paypal.com/cshelp/article/how-do-i-contact-paypal-customer-service--HELP378


Advice is voluntary.
Kudos / Solution appreciated.
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