How do I contact PayPal if I can't log into my account anymore?

paoloadam
Contributor
Contributor

Thank God I have a sense of humor, and can laugh at my disadventures.

A few hours ago I was asked by PayPal to review my contact information.

I was dumb enough to accept.

I saw that my current cell phone number is correctly listed.

I saw that another number is also listed, but I didn't remove it, as I wasn't sure which one it might be.

Little did I know that henceforth PayPal would insist on sending me 2FA codes to that other number.

This makes no sense at all. 

The default number was the other one, that's where I received all my 2FA messages all the time including several last night.

I am now completely locked out of my account.

And I can't even message them since they insist on getting a code I can't retrieve even just to let me message them.

I am going to call them as soon as I can retrieve my SIM card from my NightHawk Router (in 2h or so). 

Is there anything I can do in the meantime?

Just in case this isn't a **bleep**-up, but someone actually added their cell phone.

Thank you!

Login to Me Too
1 ACCEPTED SOLUTION

Accepted Solutions
Solved

kernowlass
Esteemed Advisor
Esteemed Advisor

@paoloadam 

 

Use the guest phone option to reach customer services.

https://www.paypal.com/cshelp/article/how-do-i-contact-paypal-customer-service--HELP378


Advice is voluntary.
Kudos / Solution appreciated.

View solution in original post

Login to Me Too
1 REPLY 1
Solved

kernowlass
Esteemed Advisor
Esteemed Advisor

@paoloadam 

 

Use the guest phone option to reach customer services.

https://www.paypal.com/cshelp/article/how-do-i-contact-paypal-customer-service--HELP378


Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.