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Friend is locked out of account. How to get back in?

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ThomasBorgstrup
Contributor
Posted on

I have a friend, who has been locked out of her PayPal account by mistake. To get any kind of assistance, she needs to be logged in, which by the nature of things is not possible. She also cannot create a new account, since she only has the one credit card, which is already toed to her existing account. What should she do? How can she get back in?

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Friend is locked out of account. How to get back in?

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Kanth4
PayPal Employee

Hello @ThomasBorgstrup 

Please ask your friend to contact us directly so that we can assist them further with login into their account.
You can forward below steps to them so they can contact us directly. 

Please go to the PayPal home page and
1. Go to the Contact Us page: https://www.paypal.com - contact-us
2. Select Password and account access
3. Select Login problems 

Thanks,
Kanth4



 

 

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Friend is locked out of account. How to get back in?

Options
Go to solution
Kanth4
PayPal Employee

Hello @ThomasBorgstrup 

Please ask your friend to contact us directly so that we can assist them further with login into their account.
You can forward below steps to them so they can contact us directly. 

Please go to the PayPal home page and
1. Go to the Contact Us page: https://www.paypal.com - contact-us
2. Select Password and account access
3. Select Login problems 

Thanks,
Kanth4



 

 

Friend is locked out of account. How to get back in?

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Go to solution
ThomasBorgstrup
Contributor

Sorry, I was not detailled enough.

The issue is, that my friend has multi factor authorization turn on on her account. After she got a new phone number, she now cannot log in, because it is not possible to change the phone number connected to her profile via the “Login problems” page.

Is there a way to change the phone number? Can I be used to authenticate her account in some way?

Friend is locked out of account. How to get back in?

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ThomasBorgstrup
Contributor
Problem solved. Thank you!

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