Error 503 first byte timeout

[boffin13]

Hello,

Already for several weeks I can't login to my paypal account from any browser (tried: chrome, safari, firefox)

After entering my login details and receiving SMS with code and entering it the browser tries to go to admin area home page but then stucks and after some time I receive following error:

Error 503 first byte timeout

first byte timeout

Error 54113

Details: cache-fra-eddf8230042-FRA 1720979620 213694441

---

Varnish cache server

I have tried from different ISPs (in fact from two different countries - Israel and now trying from Czech Republic) - but no success.

Also other people can successfully login from same PC/browser

Please help

[blonda80]

I have the same issue since 3 months ago and nobody ever replied to my emails. It works from the phone app but I need it back on my laptop. What is happening? Why are we blocked? 

[boffin13]

Yes. Still same problem and nobody answers. No support either.

I managed to login from phone app too, but no success on desktop or laptop.

[blonda80]

nobody replies here as well? And we trust them with our money. Funny

[abg00]

I have the same problem. I can't access the main page through the browser. The mobile app works. All other pages work. When I try to open the main page, I get this error

[PayPal_Ajay1]

Hello @abg00       

Welcome to the PayPal Help Community and thanks for posting here!

I do understand your concern regarding accessing the main page of you're PayPal account. Request you to kindly try the troubleshooting steps such as clearing the cache and cookies or by using a different browser or device and try again at a later time. You can reach out to our customer support team to know what can be done next or to get an understanding of the possible solution to the issue raised. Please reach out to the Support Team by clicking the contact us option at the bottom of PayPal page.

Hope this information helps,
Ajay
If you feel this or any other post helpful, please enrich the community by giving kudos or accepting it as a solution.

[abg00]

already conversation with support. they told me then account restricted because security reason. but mobile app work fine and all other pages work fine too. and i will try connect tomorrow. wait ))

[mariancraciun]

Same problem for me too, for a few months. Changed browsers, profiles, chrome, safari, edge, macos/windows, countries ... and nothing.

The https://www.paypal.com/myaccount/summary will always error with "Error 503 first byte timeout"

It's definitely a technical problem that the first line of support don't know how to deal with.

The only way to access my account is to go to a page like https://www.paypal.com/myaccount/profile/