Authentication

[ya1first]

I'm wondering if everyone else gets the screen asking for a security code to be sent to cell every time you need to log in or issue a payment. I have a customer rep telling me that this is a procedure that's required and they can't change it or use email instead.

[PayPal_Bindu]

Hello @ya1first,

Thank you for contributing the PayPal Community Forum!

I understand your concern about the authentication process to access your PayPal account. To deliver a secure service, PayPal may ask to confirm the identity by sending a code to make sure the account holder is accessing the account if the system notices any new or unusual activity, like a log in from a new device or different location. Try to avoid accessing your account using unrecognized or restricted networks like VPN, public networks for the secure login.

Hope this information helps,

Bindu

[ya1first]

I could understand if it were asking me to authenticate once when I use new device, unfortunately, this is not the case. I'm being asked to send a text message every time I need to log in and I use the same device! And not only does it ask to send the text message when I log in, but also when I need to process a payment. This is simply ridiculous

[tonib1]

That is exactly what is happening to me.  I use a window PC & Chrome browser   I've logged in to paypal quite a few times today & it is always needs the SMS code.  I haven't even come out of the browser although it might be another tab.  The only thing I can think of is cookie settings as I tend to reject all but necessary cookies

[ya1first]

I accepted the cookies, so, it's not the issue with the cookies