sorry we couldn’t confirm it’s you

[djsnorki]

I tried to log into the account and changed the password, then I tried with the new password and I get this message .. sorry we couldn’t confirm it’s you ? how can the problem be fixed

[PayPal_Ayesha]

Hello @djsnorki,

Welcome to our PayPal Community Forum and thank you for posting!
 

I am sorry to know that you're experiencing trouble while logging into your account. In this case, I would recommend you to contact our customer support directly through the available contacts options on our website so that our representatives can help you gain access to your account.

Best Wishes,
Ayesha