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"We're sorry, we couldn't confirm it's you." error

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Wosyet
Contributor
Posted on

Hello,

 

I have deleted my current numbe that linked to my paypal because it was my old number. Now I cant log in to my account. 

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"We're sorry, we couldn't confirm it's you." error

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kernowlass
Esteemed Advisor

@Wosyet 


If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.


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"We're sorry, we couldn't confirm it's you." error

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Go to solution
kernowlass
Esteemed Advisor

@Wosyet 


If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.


Advice is voluntary.
Kudos / Solution appreciated.

"We're sorry, we couldn't confirm it's you." error

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Wosyet
Contributor
Thanks for your answer. I have tried to call this number but only the robot is talking to me. I need to talk to an agent. How can directly connect with one?

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