"Sorry we couldn't confirm it's you"

[alchiedale]

how to solve this issue every time i log in it always says " sorry we couldn't confirm it's you" and i need to change passwords every single time i want to open my account cuz it will just prompt me they couldn't confirm it's me. I'm going in circles clearing cache and cookies just to reset password

[mmdico]

Hello, i am getting the same error too. Did you solved things out? I've changed my password but nothing is happening 😞

[PayPal_RachelK]

Hi @alchiedale,

Welcome to the PayPal Community!

I am sorry to hear you are experiencing issues accessing your account. I know this must be frustrating. It sounds like you may be experiencing an issue with our internal secuirty system when trying to access your account. 

I would suggest you contact our Customer Support. They can assist you with resetting your account and resolving this issue. To contact us, simply click here.

I hope you get this sorted!

- Rachel