password reset

[PaulWW]

Hi,

I have set up a personal account, with my gmail email adress and then upgraded to a business account with my company email adress.

I can login to the personal account without a problem.

Loging into the business account is problematic;

I seem to have gotten my business account password wrong so need to reset it. When following the forgot password process after entering the business email address I get taken to a screen saying "Sorry, we couldn't confirm its you" and cannot get any further than this. Even following the forgot email process gets me the same outcome. I have tried this in both Edge & Chrome browsers.

How do I go about resetting my password for the business account?

[TasleemaJ]

Hi @PaulWW.

Thank you for your post.

I am sorry to hear that you are unable to access your PayPal Business account. I recommend you contact us through PayPal website. You can locate the Support option by clicking on the "Help & Contact" link at the bottom of our website and then choosing the "Password and account access" issue.

Thanks and Regards,

TasleemaJ