have a store account, want to change to personal account

joshuaoy
New Community Member

My account has always been for personal use, but since I don't use it much to receive money, I have no idea its a store account. Recently, my friend was sending my money and I was charged for that. Any idea how to downgrade to a regular personal account that don't get fees when receiving money? Thanks

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sharpiemarker
Esteemed Advisor
Esteemed Advisor

@joshuaoy wrote:

My account has always been for personal use, but since I don't use it much to receive money, I have no idea its a store account. Recently, my friend was sending my money and I was charged for that. Any idea how to downgrade to a regular personal account that don't get fees when receiving money? Thanks


Business accounts can also accept friends and family (personal) payments too it just depends whether the sender used the friends and family option when they sent money or if the friends and family option is even available to the sender based on their region.


Even if you downgraded to personal account if the sender did the same thing you will still pay a transaction fee if the sender didn’t use the friends and family option or the friends and family option is not available to them in their region.

 

But to downgrade, you have to contact PayPal customer service:

https://www.paypal.com/smarthelp/contact-us

Click “Message Us” or “Call Us” option on the bottom.

 

Or reach out to PayPal at Facebook or Twitter.

https://www.facebook.com/PayPal

Twitter: @AskPayPal

 


Kudos & Solved are greatly appreciated. 🙂
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