email verification not working

efw2w3r2yt
New Community Member

Just helped my wife creating her first PayPal account. She cannot receive any payments as she needs to verify her email address. Well, we tried verifying her email address a thousand times from desktop browser to mobile app, and she does receive the verification email. She clicks the link, she enters her PayPal password. And she logs into her account. And the email is still not verified. The heck is going on?

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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@efw2w3r2yt 


You haven't added your country to your profile (so we can see when we hover over your username) or said in your post which country you are in so unfortunately we can't advise.
Paypal varies a great deal country to country so you need to tell us where you are on this worldwide community forum.


Advice is voluntary.
Kudos / Solution appreciated.
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Willjoe
Contributor
Contributor

If you provided a business or government email address, security and/or firewall settings may be blocking the message. If this is the case, we recommend using a personal email address instead. To update your email address, visit the Profile tab on your ID.me My Account page.

 

Regards,

Will

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