Wife used my paypal acct once, now her name shows up every time I select paypal for payment

bpalmer1969
Contributor
Contributor

My wife used my Paypal account one time to pay for an order of hers.  Now every time I go to use my Paypal account as payment for something, I keep seeing her name as the default name and billing contact for whatever I'm buying.  I can't find any reference to her name at all in my paypal account settings, but everytime I try to use paypal for some new purchase, it always comes up with her name.  How can I remove her name from being the default name when I choose to use Paypal?  

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PayPal_JonK
Moderator
Moderator

Hello @bpalmer1969,


Welcome to the PayPal Community! I'm sorry to hear you're running into some issues with the billing information on your PayPal account. While the shipping address may be able to be updated to another name and address, the account should still be listed under the original owner's information it was registered with. Have you tried updating the shipping address info yet? If you have and you're still running into issues, please reach out to our Customer Support teams by clicking "Contact" at the bottom of any PayPal page.

 

I hope that helps!

 

 - Jon K


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