We couldn’t confirm it’s you and can’t reset password
Karim-123
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Posted on
Dec-21-2021
01:25 AM
Can’t log in my other account - error says (sorry, we couldn’t confirm it’s you) and I can’t reset password… can’t reach customer support, this is frustrating..what to do ????Thanks
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Login Issues
1 REPLY 1
kernowlass
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Dec-21-2021
03:14 AM
If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.
Advice is voluntary.
Kudos / Solution appreciated.

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