Uploading 'proof of address

[Mburu_wa_Kamau]

Hi all,

I'm required to upload proof of address in order to remove the limit put on my transactions for the year. I have a recent bank statement that is clear, but once I upload it, the submit icon is inactive. I therefore cannot complete the process and so can't access the funds.

Thanks!

[PayPal_Megan · Accepted solution]

Hey @Mburu_wa_Kamau,

I'm sorry that you're having trouble with uploading documents.

You can reach out to us by selecting "Contact," at the bottom of any PayPal page so that we can help you with alternative options.

You can also reach us sending us a PM on our Facebook page or sending a DM to @askpaypal on Twitter. 

I hope this is resolved for you soon!

-Megan S.

[Mburu_wa_Kamau]

Thank you very for your kindness. This approach has worked and the matter is now resolved. I'm happy!

[PayPal_Megan]

That's great, @Mburu_wa_Kamau!

Thanks for being a part of the PayPal Community! 

-Megan S.