Sorry we couldn't confirm it's you.

Rhai008
Contributor
Contributor

Hi. Please help me im having trouble about my paypal. Im trying to avail youtube premium adding pay paypal account, after logging in they said that "Sorry we couldn't confirm it's you". Please help and thank you.

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1 REPLY 1

PayPal_Donna
Moderator
Moderator

Hello @Rhai008,

 

Welcome to the PayPal community and thank you for your post.

 

As your question is very account specific, I would advise you to contact our customer care department who can help you further. You can do this by clicking on the Help and Contact link at the bottom of every PayPal page to check what your contact options are. You can also contact us via our Facebook Page or Twitter @askPayPal.
-Donna
 

 

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