Sorry we couldn't confirm it's you.
Rhai008
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Posted on
Jan-29-2022
06:57 PM
Hi. Please help me im having trouble about my paypal. Im trying to avail youtube premium adding pay paypal account, after logging in they said that "Sorry we couldn't confirm it's you". Please help and thank you.
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Feb-01-2022
05:32 AM
Hello @Rhai008,
Welcome to the PayPal community and thank you for your post.
As your question is very account specific, I would advise you to contact our customer care department who can help you further. You can do this by clicking on the Help and Contact link at the bottom of every PayPal page to check what your contact options are. You can also contact us via our Facebook Page or Twitter @askPayPal.
-Donna

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