Security is asking for cell phone i DON'T HAVE A CELL PHONE

msdi0001
Contributor
Contributor

when I try to log in, it asks for a cell phone number, but I don't have a cell phone.  Wehen I try call me, it starts the same thing again.  I have tried multiple times.

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kernowlass
Esteemed Advisor
Esteemed Advisor

@msdi0001 

 

You have needed to add a mobile phone to your paypal account for security and log in reasons for a while now.


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msdi0001
Contributor
Contributor

I haven't needed to check anything on my account for quite a while, probably a year or so.  I am on a limited income and I do not drive, so haven't felt it necessary to add a cell phone bill to my expenses.   I've had my account with PayPal for years and now I can't find a way to look into the first questionable charge I've had in years.  I have no problem answering questions or other ways other accounts use to question accessibility,  I do not think it is fair to expect a customer to experience and additional expense to use a service they've had for years.

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kernowlass
Esteemed Advisor
Esteemed Advisor

@msdi0001 

 

You can contact customer services to help you log in and then add a phone, why not buy a cheap pay as you go phone just for log in reasons?

 

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, (during business hours you may also be able to message whilst logged out).
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.




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msdi0001
Contributor
Contributor

I I am a disabled woman wh does not drive. I no longer use a cell phone.  The cheapest pay as I go phone I had was about $120.00 year+.  I have only needed to contact PayPal twice in 8 years.  Kind of expensive  ($960.00for only two calls!

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kernowlass
Esteemed Advisor
Esteemed Advisor

@msdi0001 

 

ok, your choice really, either get a mobile phone or don't use Paypal.

Second hand phones are dirt cheap where I live and I can pick one up for £10. 

Then you can get a pay as you go sim card and load it with any amount of money you want, that would last for ages if you only used it for log in Paypal purposes.


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