SMS verification does not match business name. How to fix it?
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I have an elearning website and among the options that enrollees can use is to pay via credit card using Paypal. The website is brainkeg.com and I'm doing business as Brainkeg Online Educational Consultancy Services.
As I tested just now (I signed up as a learner in my own website and use my own credit card to pay), if users try to pay using credit card, they are forwarded to a prompt that says they are paying Digiflask Consultancy. This is not the issue. I know where to change it, and Digiflask Consultancy still sounds like a business name. It's a name I was using when I was actively working as a freelance website developer.
Now, the issue is this. Upon successful payment, users receive an SMS that they paid for Gervace Med. I know the possible cause of this prompt; it's just that I have no idea where to change it. Seven years ago, my son Gervace need to undergo surgery and I tried using Paypal to solicit donations. Apparently, this is against Paypal rules and my account was immediately blocked. I was able to appeal for reinstatement of my account because I told them that I've been a user of good standing for four years prior to this issue.
However, I can no longer find that form where I entered "Gervace Medical Fund" or something. Since Paypal rejected it, I do not know where I can change it and why it is the name appearing in SMS verifications.
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Hello @Gretz,
Thank you for joining our community forum!
I understand how concerning this can be for you! I would suggest you to contact the merchant technical support to get this resolved. You can get help by navigating to http://www.paypal.com/mts and clicking on "contact support" at the bottom of the page.
I hope this helps, have a great day!
Bindu
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