Paypal system is not sending SMS

goran_mahovlic
New Community Member
At some point paypal stoped to work for me, they request sms confirmation, but there system is not sending any sms to me. I am from Croatia if that makes any difference. I was able to log here, bug I am not able to login to my account
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1 REPLY 1

ali_3
PayPal Employee
PayPal Employee

Hi @goran_mahovlic,

Welcome to the PayPal community! I understand that you are facing issues with logging into your PayPal account as you are unable to receive SMS, and I see that you mentioned your account is from Croatia. There is no easy way of saying this, however, login issues are sensitive, and to fix this you will need to get in touch with us over the phone. It involves verbal verification related to the information on your PayPal account.

I'd recommend reaching out to our Customer Support teams by clicking "Help and Contact" at the bottom of any PayPal page for further assistance.

Good luck!

- Ali

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