Paypal sets my country to Russia, while I'm from Ukraine

Eugene40
New Community Member
Hello, I can't change currency, timezone, ZIP code isn't recognized and I can't do anything because my account is under "sanctions". I neither can get support because the support phone number is also russian! I have Ukrainian citizenship being marked in account settings. How do I change PayPal area to Ukraine? When I try to register a new account, I enter my mobile number and it logins me to the old account, despite that the numbers are different. Very frustrating.
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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@Eugene40 

 

When you click to open a paypal account why did you open a Russian one and not a Ukrainian one?

If you live in the Ukraine then click to register and then scroll down to click on your country to open an account in the correct country.

As you would be unable to close the Russian account due to sanctions you would need to use another email address / phone number.


Advice is voluntary.
Kudos / Solution appreciated.
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