Paypal doesn't understand that I'm in Germany and not in Ukraine. How to change country?

ultranoch
Contributor
Contributor

Paypal does not understand that I have been living in Germany for a year, and not in Ukraine. He asks to indicate one of the Ukrainian regions. Writes that I am in Ukraine.

How to change it? I do not understand how to write to technical support.

 

And another question. Friends, how to attach a Sparkasse card to my account? But it is not a Visa and not a Master card, but it seems to be a bi-gyrocard ... And in the list of choices, PayPal does not show this (

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4 REPLIES 4

kernowlass
Esteemed Advisor
Esteemed Advisor

@ultranoch 

 

Paypal is country specific so if you move countries you have to open another paypal account in the country you reside in and add an address / phone number / bank accounts / cards from within that country.

You should really withdraw any funds / resolve issues / remove cards and bank accounts / cancel any subscriptions and close the old Paypal account before you move countries. If you don't then you may have problems doing so once you have moved and may need to contact customer services for help to resolve things.





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ultranoch
Contributor
Contributor

Thank you for your reply.
1. I have never used an old account in my life. Not at all. It was just in my old name.
2. I had a sex change and I have a different name and documents.
3. I moved to Germany because of the war.

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kernowlass
Esteemed Advisor
Esteemed Advisor

@ultranoch 

 

The point is are you using a Ukrainian registered paypal account OR a German registered paypal account.

If you opened it in the Ukraine then its a Ukrainian registered paypal account that you can't use in Germany.

So close it and open a German one? 


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Hung0904
Contributor
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I have an error with paypal but can't figure out how to contact support can you share paypal support email with me thanks

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