PayPal won't accept the code shown on Google Authenticator app

LinaGord
Contributor
Contributor

2-step verification through Google Authenticator app doesn't work anymore. I've tried reinstalling it and re-enabling 2-step verification, but whenever I enter the code shown on the app, PayPal says it's incorrect. What should I do? Has anyone else faced this problem?

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2 REPLIES 2

PayPal_RachelK
Moderator
Moderator

Hi @LinaGord,

 

Welcome to the community and thank you for your post. 

 

I am sorry to hear you are having issues logging in using the Google Authentication app. To get this sorted, please go to 'Contact', and then click on 'Password and account access'. There you will be able to contact our customer support without logging in. Alternatively, you can click here

 

I hope you get this sorted!

 

- Rachel 

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LinaGord
Contributor
Contributor

No, that's not what happened. I CAN log in using a text with the code as an alternative way, but no authenticator apps work with PayPal. And I don't want to use the text because I've read that it's possible to hack it. I'd prefer using authenticator apps. But they don't work! I've tried several.

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