Log in challenge

[kiprutoduncan]

Iam getting an error saying sorry we can't confirm if it's you when I try logging in what might be the issue kindly assist

[kernowlass · Accepted solution]

@kiprutoduncan 

Do you have a mobile (not landline) phone issued in your country and registered in just your name verified on your Paypal account?
Paypal are using mobile phones for i.d requirements for logging in and withdrawal funds for extra security measures.

[kiprutoduncan]

Yes I have .thank you my issue has been resolved

[Perryball]

What if you no longer have access to the number link to your account ?

[kernowlass]

@Perryball 

If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.