Link defekt: Gemeinnützigkeit für

[RaumDerZeit]

I want to transform my account from "normal" business account to charitable organization. When I want to confirm that we're a charitable organisation, the following window pops up. It says: "your business details are confirmed, you can send and receive unlimited transactions." But I dont ask for that. I want smaller transaction fees.
Tried it with different browsers. Can you help?
Best regards,
Julius [removed]

 

[PayPal_JonK]

Hello @RaumDerZeit,

Welcome to the PayPal Community! I understand you're trying to set your PayPal account as a charitable organization, is that right? If so, here's a link you may find useful: Confirming PayPal Non-Profit Status

I hope that helps!

 - Jon K

[RaumDerZeit]

Hey Jon K,

thank you for your reply!

The link you provided doesn't work, unforunately. It starts with: we will need further information from you. I click the "Okay, lets go"-button and I the website tells me: "Thanks for your details, you can now use your account again as usual".

The problem is:    I dont even get to provide any details or a proof about our charitable work...
I also tried it on another browser. It seems as if Paypal has a bug in the link-structure or something.

 

 

[PayPal_Bindu]

@RaumDerZeit Sorry for the trouble! In this situation, your best option would be to contacting our Customer Care department. You can contact us by clicking the contact us option at the bottom of PayPal page or send us a message through our Twitter(@AskPayPal) and Facebook page for additional assistance.

I hope this helps

Bindu