I try delete and close my account and I get this: Sorry, we couldn’t confirm it’s you.

[Netko]

Hello, I opened a PayPal account in Bosnia and Herzegovina in 2009 (then I also mistakenly entered the nationality of Bosnia and Herzegovina instead of Croatia). In the meantime, I moved to Germany, I connected my German Master Card with PayPal without problems, but it has a limit of 1000 euros per month. So now I want to add my bank account to PayPal as well, but there I only have the option to add a US bank account. That's why I want to close my PayPal account and open a new one with a German address (and also change my nationality).

But when I want to delete and close the account, I get this message:

Sorry, we couldn’t confirm it’s you. 

What should I do to delete and close the account? Thx in advance for your answers.

[kernowlass]

@Netko 

Paypal is country specific so if you move countries you have to open another paypal account in the country you reside in and add an address / phone number / bank accounts / cards from within that country.

You should really withdraw any funds / resolve issues / remove cards and bank accounts / cancel any subscriptions and close the old Paypal account before you move countries. If you don't then you may have problems doing so once you have moved and may need to contact customer services for help to resolve things.

You can however in most countries add a U.S bank account (not card) to your paypal account. This is because paypal is a U.S company and allows this option for their citizens working in other countries.