I have a problem with my account I can't log in "Sorry, we couldn't confirm it's you"

Info_Kron
New Community Member

I have a problem with my account I can't log in, the problem I'm having is "Sorry, we couldn't confirm it's you", how do I solve this problem ?

 

I cant call the paypal support number that listed in Ireland, because i am not native english speaker..

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1 REPLY 1

Swam
PayPal Employee
PayPal Employee

Hi @Info_Kron ,
Thank you for your post. I do understand that you are unable to login to your PayPal account. 
The best way to resolve the login issue is by contacting our call support teammate. 
To contact our Customer Service team, click 'Help' or 'Contact' at the bottom of any PayPal Webpage. You can also contact us via Facebook or Twitter DM's. For Facebook: https://www.facebook.com/PayPal For Twitter: @AskPayPal.
I hope this helps, have a nice day! 
Regards, 
Swam

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