I'd like to cancel my account deletion request, is there a way to do so?

zhzy
New Community Member

I have requested to delete my account, but now I have changed my mind and want to keep it. I've been sent an email and it says "We're working on your request" as in my account deletion request, I want to cancel this, is there anyway I can cancel it?

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1 REPLY 1

PayPal_JonK
Moderator
Moderator

Hello @zhzy

 

Welcome to the PayPal Community! Sorry to hear there's been some confusion regarding your request. I would recommend reaching out to our Customer Support teams to see what options are available to cancel that request. If they're unable to stop that request, normally you shouldn't run into any issues creating a new account. You may potentially need to use a different bank, debit, or credit card than before depending on how many accounts they have been used on in the past. 

 

Best wishes!

 

 - Jon K


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