Hello @d142,
Thank you for your post and welcome to our Community Help Forum! I am sorry to know that you're unable to unlock the card and log in to your account. It seems like this might be due to a technical issue. In this case, please try uninstalling and reinstalling the app to see if this helps to resolve this issue. If not, I would recommend reaching out to our customer support team through the contact options available on our website for further assistance.
Regards,
Ayesha
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