How to prevent further requirements to provide mobile phone number? I don't have any mobile phone.

benzij
New Community Member

Almost on every login to PayPal I am asked to provide mobile phone number, but I never had any mobile phone or cellular phone so I cannot receive or send SMS, and I can only login using Password. Please advise how to prevent further requirement to provide mobile phone number, as I do not intend to obtain a mobile/cellular phone in the foreseeable future.

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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@benzij 

 

If you want to continue using paypal in the future you will need to add a mobile phone number.

Paypal are using mobile phones for i.d requirements for logging in and withdrawal funds for extra security measures.


Advice is voluntary.
Kudos / Solution appreciated.
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rivularis
Contributor
Contributor

This policy is a completely UNFAIR BUSINESS PRACTICE. There are those of us who have utilized PayPal for decades who also, through NO fault of our own cannot obtain cell service in our location. To exclude thousands of people from PayPal because of this new requirement is WRONG because it  is DISCRIMINATORY . It is discrimination based on unfair requirements.

 

We're not talking about misdemeanors or bad credit issues. It is simply a fact to owing to geography or business economics, individuals and WHOLE COMMUNITIES do not have access to cell service.

 

I called customer service, heard the representative read from a script, then waited on line for 20 minutes for a supervisor to tell me the same thing...and finally set my account so that I had the option to click on: NOT AT THIS TIME.  And I was logged in. 

 

 

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