How do you get PayPal to make name match submitted supporting documents rather than arbitrary name?

[EBGwd]

Legal name issues

[Mujahid7]

Hi @EBGwd 

Welcome to the PayPal Community! I'm sorry to hear you're having issue while changing name in your PayPal account. Here's an help center article to change your name. In case if you are referring to change your business name here how you change your business name. If you're still running into issues after that, please feel free reach out to our Customer Support teams by clicking 'Contact' at the bottom of any PayPal page. 

I hope that helps! 

- Mujahid

[EBGwd]

Been there, done that and submitted my US Passport, did not work. 

That is why I ask for solution after name was changed to name that is not listed on my passport.

[EBGwd]

When you call them on the  phone and they ask for your name should you give them your 

1. Old name

2. Arbitrary name or

3. Official name as listed on passport? 

I gave them all 3 on the phone and it was quite confusing.

They then asked what was the issue.

Have been transferred again to another department.

This certainly is not like my Discover Credit Card customer service!

[PayPal_Olivia]

Hi @EBGwdm,

Thank you for your reply. I'm sorry that the answer provided by @Mujahid7 was not what you were looking for. 

When you say arbitrary name, do you mean a name that was never your legal name, such as a fictitious name or alias? If so, I regret that the change is unlikely to be able to be completed. If this is the case, I recommend closing your account if it is not already limited, and opening a new account with the correct name. 

If you mean something else by arbitrary name, please let us know to allow the community to assist further.

Thank you!

Olivia

[EBGwd]

Arbitrary means one that was not an option.

For example in my case my nickname is Eddie [removed]

I requested my name to be changed to Edwin [removed] Jr as it is shown on my drivers license and passport that was submitted as required to Paypal.

Paypal then changed my name to Eddie [removed] which is not listed on my drivers license or passport.

I called and they finally got it correct.  My name now matches my driver's license and passport.

It should be noted that in order to be correct my last name must also include my surname (Jr).

Leaving Jr off of my name is the same as my father's name.

If a data base has not a field provided for surname then it is best to make the last name [removed] Jr. and NOT [removed].

Such seems to be the case with many companies that use inferior software to maintain customer or user names.

In any case, the issue seems to be finally resolved.

Thanks for your help and input.

EHBJ

[PayPal_Olivia]

Hi @EBGwd,

Thank you for that reply. The type of name change you describe would not be possible. Changing from the name you specified to the same or similar name with a Jr. would make it appear to be a change of ownership (from parent to offspring), and changes of ownership are not permitted for regulatory reasons. Even if that is not the case here, the possibility of it would be something that PayPal cannot permit. I recommend closing the account and creating a new account.

I hope this helps clarify!

Olivia

[EBGwd]

What impact would closing the account on the crypto that I own at PayPal? Seems that closing and reopening a new account while owning crypto will cause a larger new set of problems. That option is unacceptable.

[PayPal_Intars]

Hi @EBGwd,

Thank you for your follow up question. You would need to sell any Crypto Assets in your Cryptocurrencies Hub before closing your Balance Account and Cryptocurrencies Hub. You will not be able to transfer Crypto Assets from your Cryptocurrencies Hub to another cryptocurrency wallet. I regret that we're unable to provide you the answer you're looking for with your name change request, and hope you have a good day!

-Intars