Failing to receive text message code to Login

towernter
Contributor
Contributor

Hi I haven't been receiving a confirmation text message on my business account since 14 April and the only to Login is through receiving a text message

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PayPal_Siobhan2
Moderator
Moderator

Hi @towernter

 

Thank you for contacting the PayPal Community Forum. 

 

I am sorry to hear you are experiencing difficulties accessing your PayPal account. For security reasons, we are unable to assist with access issues over a Social Media forum. Full verification is required before access assistance can be given and this verification can only be given over the phone. If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.

 

- Siobhan 

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