With 2FA failing, & no ability to receive SMS text messages or phone calls, how do I log on?

CambrensisCIO
Contributor
Contributor

I have recently set up a UK PayPal account for our charity, but am currently in the USA with access only over Wi-Fi or a data-only phone eSIM. Consequently, I cannot receive SMS texts or phone calls. 3 times before leaving the UK I set up 2FA so I could continue to access my account while away. All 3 times, I proved my authentication app was working correctly by entering the correct code when setting up 2FA. However, each time I tried to log in, all subsequent 2FA codes were rejected regardless of which authentication app I used (all 3 apps gave the same codes), so I had to phone to get 2FA disabled. Interestingly, when phoning to request the 2FA be cancelled, I was asked for my 2FA code by the automated system, and I was successfully connected. I don’t know if that means the 2FA code was correct or I was connected despite it. I now have no access to my account. How can I log in with no access to texts or phone calls, and no 2FA set up or confidence that, if it was, it would work?

 

 

 

 

 

 

 

 

 

Login to Me Too
1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@CambrensisCIO 

 

You nearly always hit problems if you are using a country specific paypal account internationally.

 


Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.