Cannot confirm its me

[RSB24]

Hello,

I have tried to log into Paypal but I am not receiving the security text or call from them anymore. My phone works fine as I have been receiving other texts and calls.

The message on screen says "We're sorry, we couldn't confirm it's you." when i request they call. 

With the text, it just never comes. 

Does anyone else have this issue, or have had it and successfully resolved it?

Many thanks

[PayPal_Ayesha]

Hi @RSB24,

Thank you for your post and welcome to our Community Help Forum!

I am sorry to know that you're unable to log in. For assistance with this concern, we would need you to contact us directly for help. To get in contact with us, please visit the PayPal webpage and scroll to the bottom where you'll see 'Contact' listed. Clicking on this will bring you to our Contact Us page where the available options of contact are provided.

Best wishes,
Ayesha