Buyer protection

[Riversmama29]

Help!! I accidentally locked my account up earlier this morning not knowing my password after I had just made the account! Someone sent me 20$ and I had to make another account the one I am now locked out of again as we speak, because it keeps wanting to do a security check and it just keeps failing and then it's a circle over and over And over and I'm not getting anywhere and that's the only money I have until Monday morning, it's part of bill money. Please help! I'm not sure what else to do. The representative I talked to on the phone earlier this morning told me that i would receive an email regarding my account being cleared for me to be able to pass the security check and login and get my money and I didn't receive anything like that.

[PayPal_Bindu]

Hello @Riversmama29,

Welcome to our community help forum and thank you for your post!

Sorry to hear that you're not able to access your PayPal account. I know how important to get back to your account. For help with accessing your PayPal account, your best option would be to reaching out to us over the phone. I recommend you to click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. you will see "Call Us" option at the bottom of the page during working hours. Please give us a call so that our team will help you to get back to your account.

Best wishes,

Bindu