Can't login to the PayPal app on Android 13 (Pixel 6) when 2FA is enabled

insideoutfry
New Community Member
Hi, when I try to login to the PayPal app on my Pixel 6 running Android 13 with 2FA enabled the app doesn't throw up any error messages but simply kicks me back to the Username/Password screen over and over. If I disable 2FA in the browser and delete/reinstall the app, it works and logs in. If I then re-enable 2FA in the browser, I can't login, even after clearing the data/cache and uninstalling and reinstalling the app. My username/password are definitely correct as they are saved in my password manager and work for the website. I've tried to change my password but still have the same issue. I have also tried giving the PayPal app every available permission in Android but there's no change - simply can't get past the Username/Password prompt.
Login to Me Too
2 REPLIES 2

Gane26
PayPal Employee
PayPal Employee

Hi @insideoutfry 

 

Welcome to the PayPal community!

 

Thank you for your post. I understand that you are unable to access your PayPal account. Situations like this can be concerning and frustrating. Contacting our PayPal customer support is the best way to fix this problem.  

 

Thank you 

Gane26

Login to Me Too

bubulemaster
Contributor
Contributor

I have same issue (Motorola G13).

 

Do you found a fix? (or just disable 2FA)

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.