Receiving limit still in place after 3 months

[StoneTape72]

Already posted this in reply to another thread - now posting in a dedicated topic in the hope that someone from PayPal sees this and fixes the issue...

My account has been limited since April due to me receiving over £1900 this year. I've provided all additional info as requested, and I now have all green ticks on the action page yet the limit still hasn't been lifted. There's a case ID

(PP-001-716-753-664) but when I click on that I'm taken back to the same page.

I've emailed PayPal via the 'contact us' button the website more times than I can remember, but I've had no response beyond the automated reply. I tried adding a second bank account to prove I'm the genuine account holder but that hasn't worked. I really can't believe a big global brand like PayPal can totally ignore a customer like this - I've been using their services for over a decade, mostly as a seller, never had any problems until this. I see lots of other users on here are having the same problem - one person supplied a scan of photo ID and a utility bill and got their receiving limit lifted - I can do that right now, but nobody from PP has got back to me to ask for that information.

BTW - I'm posting this from my alternative PayPal account as I can't even log in to the forum from the account which is limited. I get an error message saying that PP need more info from me before I can access the forum, and that I need to log into my account and follow the instructions. I logged into my account and there are no instructions for me to follow. This is an utter farce, and no way to treat a long-standing customer.

[kernowlass]

I would ring them to sort things out as no-one on here can access your account info.

Go to contact us bottom of paypal pages > put in account problems and phone the number given making sure you write down or remember the pin number they give you.

You can still phone them without logging in .

When you get through don't say or select any options just hang on till you get an agent.  

[StoneTape72]

I don't have a telephone, no plans to get one. You say no-one on here can access my account, yet I see PP staff have appeared on here and sorted out other people's account issues. What's the point of this forum if not to get issues like mine resolved?

[JamesKL]

The exact same thing is happening with me. PayPal Customer Support is absolutely awful, no idea how they can get away with this.

You wouldn't believe the number of times I have phoned up eBay to resolve an issue, who refer me to PayPal customer support, who then refer me back to eBay. It's a shambles and no one has a clue what they're doing.

I have had to create at least 4 different PayPal accounts to continue selling on eBay, but it only a matter of time before my new account is limited and I cannot sell anymore without "having to provide new information" and "being linked with other accounts".

 

[yapaple22]

I know how do PayPal get away with the service standard, if it had been me running my buisness the way they do, I think I would be in jail by now.

[yapaple22]

I haven't seen PayPal staff answer anyone yet since I joined, coudn't find them resolving any issues with those like yours, your right. You could try taking a complaint further like to the manager of PayPal, see what they will do, though when I was on the phone to PayPal the staff member said they didn't have a manager, when I know for a fact they do! You could also try and complain to somewhere like the Financial Service Authority, as PayPal are acting unfairly against you. Basically, PayPal are pretty rubbish at sorting out issues so maybe more luck will be with third parties, but I appreciate you need this sorted out as soon as possiable.

[yapaple22]

Also, even if someone has a phone the PayPal customer service, to be honest, is mostly useless and they refuse to help you solve things like a frozen account.