Is this some sort of a joke?

[mixm199]

Hello, It has been well over a month now since you limited my paypal account. I submitted all the requested documents and also filled out all of the necessery information regarding my account a few days after it was limited. After doing so a message indicated that you will review my files WITHIN 72 hours. Well, this certainly wasnt the case as a week later I had to make a phone call and actually ask for them to be reviewes myself.. However, the past is the past and another few phone calls later I was told the limits on my account will be lifted if I edited my account as required by you in the email you sent and if another form of ID was sent in. I completed all of the above, still with no joy of my account limits being lifted. To make matters worse, now you have removed the reasons as to why my account is limited on the home page of my paypal account. Meaning there is no longer a reason to my account being limited?? Im sick and tired of having to chase you about to get things done and this is my final attempt at doing so. If nothing is done about this in the coming days I will be contacting my solicitor.

[kernowlass]

@mixm199

OK why don't you tell customer services all that as it has nothing to do with us.

[mixm199]

I know it has nothing to do with you as youre a volunteer helper. However, this forum is operated and maintained by paypal and this particular sub-forum i posted in is in relation to LIMIT VERIFICATION so how it has nothing to do in here I do not understand. You tell me to contact customer service which I have done nearly every day for the last few weeks, and I'm sorry to say but I'm sick and tired of hearing the same thing being said, 'my colleague will review your account again and if everything is fine the limits will be lifted' This is by far the worst customer service i've come across as you simply dont show any care or urgency to get the matter resolved. For a company the size of paypal that is ridiculious. I'm not writing any more posts or making any more phone calls to waste my time even further as every step requstd by paypal in the last month was completed by me. As mentioned previously if an employee of paypal doesnt respond in the next 48 hours and give an update regarding my account I will then proceed to contact my solicitor and take the matter into my own hands.

[kernowlass]

@mixm199

Employees of paypal only give general advice on here and don't bother to respond to any posts that have already been dealt with as this is a USER TO USER help forum and NOT customer services.

And if paypal decide to limit your paypal account then its their site and they have the right to let you have an account or not have an account.........nothing your solicitor can do about that one.

[steeeev00]

There seems to be someone with an odd sense of humour in charge of my account too.

Receiving limit per year

£1,969.00 GBP

£389.78 GBP

23 Aug 2018

I got a notification saying I was approaching my annual receiving limit. So I emailed PayPal to explain that I had checked the reset date and was in no danger of exceeding the limits as the reset date was only about 30 days away and there was no likelihood of exceeding it. I kept checking on the limits, but the reset date has been set to various dates when I have looked, 1986, 1996 and dates in the past. Now I have gone past the original reset date if I recall correctly, but it is now set to 2 years in the future.

I don't mind providing account verification at such point when it is required, but being pressured into this when by my understanding it isn't seems strange.

Every year previously when the reset date passed the receiving limit was reset to zero, has this changed? The money received is entirely from eBay sales so is quite transparent in origin, and I had unusually good sales at the start of the last PayPal year which have since dropped to lower levels which can be seen in my account history, so I have no likelihood of needing the raised limits in the foreseeable future either. Nearly half of that money was postage and fees so it isn't even representative of what I actually received personally. I also think it useful to have limits on my account for security reasons if it was ever hacked, so I am quite happy for the limits to remain if possible.

Is it normal to see this when using PayPal?