We appear to be in a Catch22 situation..........! PayPal have asked me to send them some documents to prove my identity, but how do I do that please? There is no valid PayPal email address provided.... Is this some sort of scam operated by PayPal so that they can hold on to your money for longer thus earning increased overnight interest?
To upload documents follow this link: www.paypal.co.uk/uploadstatement Once you have uploaded any documents let Customer Support know via phone or Social Media.
PHONE.
Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Log in and get the code. When you get through don't select any options just hang on till you get transfered to an agent OR just say the word 'Agent'". In the UK its free from any landline phone.
FACEBOOK OR TWITTER. You can send them a personal message from their facebook or twitter pages. It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.
Advice is voluntary. Kudos / Solution appreciated.
As your question is very account specific, I would advise you to contact our customer care department who can help you further. You can do this by clicking on the Contact Us link at the bottom of every PayPal page. You can also contact us via our Facebook Page or Twitter @askPayPal.
You can also use the following link to upload docs: www.paypal.com/il/uploaddoc. They will then be attached directly to your account and can be reviewed.
