Hi there Meles,
Welcome to the Community!
Sometimes customers may be asked to provide some additional account verification through their PayPal account. If you don't have access to a fax machine, you can try uploading the documentation through your account if you have a scanner or digital camera.
Do you know if there is a limitation currently on your account? If there is, you will be able to upload documentation through the Resolution Centre on your account. If there isn't, you can try following the steps below to upload the documentation through your account.
Please contact us by following these steps:
(Please be advised that this is a workaround and you will not need to change the name on your account through this process):
1. Log in to www.paypal.co.uk
2. Click 'Help'
3. Click the link 'Ask Louise'.
4. Type 'How do i change the name on Personal/Premier Account' on the virtual chat then click submit.
5. On Louise's response, click 'Secure Form'. (this opens up a new page)
6. Select the first option then continue
7. Click Upload Files.
8. To upload your documentation, click 'Browse.'
9. Select the file you want to attach.
10. Click 'Open.'
11. Click 'Attach this File.' Information about your file appears under the Attachments box.
12. Repeat as many times as required, up to a total file size of 5000kb.
13. Click 'Send Files to PayPal' to submit.
Once you have uploaded the documents through this page, please try contacting customer services directly and we will be able to assist you further.
David.
