Question about signature delivery. - Amanda, I would like an official answer, please.

[surplusdealdude]

This is in regards to international shipments over $250.00. USPS has Priority with a signature service option that you can get if you buy more insurance than the $200 that comes with the delivery. Problem is, the signature is given on a card that is mailed back to the shipper. I does have the stamp from the delivering Post office on both sides, from the looks of it. IF someone were to take clear pictures of or scan both sides of the card and put them on photobucket, would that represent online signature confirmation as far as Paypal is concerned? If so, that would save buyers and sellers a PILE of money by not having to go the Global Priority route.

[profdata]

Paypal does not need to see the signature.

They would need to see Signature in file from the tracking

[profdata]

Sorry Signature on file

[surplusdealdude]

But sening them links to the signature should achieve the same objective.

Paypal just needs to know that a signature was obtained - HOW it was obtained should be irrelevant  if they can view the signature online, which the link would enable them to do.

[profdata]

D/C signature confirmation has to be viewable ONLINE. 

A signature card that is mailed to you is no good for Paypal.  All paypal wants is the tracking number

[surplusdealdude]

I'm going to put the dots closer together for you.

Go to www.photobucket.com. 

You'll see that site is online.

It stores PICTURES.

Like PICTURES of the signature card with the signature on it.

So the SIGNATURE is ONLINE.

RIGHT?

[PayPal_Colin]

Hi, surplusdealdude!  Thanks for the question.

So I reached out to our Protection Services team in Omaha with your question -- they're the guys who make the final determination on non-receipt claims like this.  They can give the "official" answer.

Unfortunately, they made clear that an image like this would not be accepted as signature confirmation.  Delivery confirmation with signature means the shipper confirms online that a signature was received.  Just getting a scan of a a card with a signature on it doesn’t do PayPal much good, because a) we can't confirm the signature is truly from the buyer (it could be faked), and b) what PayPal is really looking for is confirmation that the shipper got the signature at the door from the recipient -- just a scan of a signature on a card doesn't prove that.

I know it would be cheaper to go the route you suggest, which would make things easier for sellers, but from the buyer's perspective it would be a pretty significant drop in assurance that items will truly be delivered.  So to be eligible for seller protection, you'll need to stick with true delivery confirmation with signature.

Let me know if you have further questions.

Colin Rule

Director, Online Dispute Resolution

[surplusdealdude]

Well, it was worth a shot.

Thanks, Colin

[paul]

WELL SURPLUS DEAL DUDE I STOPPED WHINING WHEN I REALIZED THAT E BAY INC IS'NT OUT TO GET ITS CUSTOMERS AND NOW I'LL PASS MY NINNY BOTTLE OVER TO YOU AND THE TOWEL