Hi, I sold an item on eBay yesterday and the buyer paid through PayPal instantly. I shipped the item same day, uploaded tracking number and required a signature. That evening I get a message from the buyer stating they did not authorize the purchase and only realized someone had bought several things using their account (a coat from me, a grill, and a laptop) when they got the shipping notification. The delivery address was her real address. I put an intercept request on the package through the post office which costs $13 if they are able to intercept (they should be able to). Ebay says I am covered, PayPal says I am covered. Neither can explain what that means. If I get the item back, obviously I would be willing to refund the money to the buyer. But what about the original shipping? The buyer paid the shipping and if I give a full refund, I will be out the shipping. (I am not worried about the intercept fee, I realize I am going to have to eat that.) PayPal said I could give her a partial refund. But if someone really did hack her account, that isn't fair for her to pay the shipping? Will PayPal "insure" that part so she gets a full refund and I get reimbursed for shipping?
Has anyone heard of this scam? Why would someone hack an account and have stuff shipped to the real address?