I specifically asked for written documentation on PayPal's holding of S&H funds, as the user agreement makes no differentiation between payment for "goods" and payment for "shipping & handling", The rep stuttered and put me on hold, came back and said that the payment in full would be held, so I again stated that wasn't my question. I said "I need a rational explanation on what basis Paypal is holding S&H funds when this is not specifically mentioned in the user agreement. I need written literature that applies specifically to S&H." I then asked if Paypal could distinguish between what portion of a payment goes towards goods, and which portion goes to s&H, and SHE SAID NO!!!!!! I said, I know that to be untrue, as IT IS SPECIFICALLY SPLIT INTO CATEGORIES WHEN ANY EBAYER MAKES A PAYMENT. Her reply was "oh, I don't know" so I again asked for written documentation of this policy and a specific statement regarding the holding of S&H Funds, was put on hold for 20 min and then disconnected. I called back immediately, went through the same conversation, more holding time, and told my issue was being escalated, and I woud receive a response call within 24 hours. Surprise Surprise, no call, no written documentation regarding differentiation between holds on S&H and on "goods".
The second rep I talked to said "Well, there are not 2 seperate transactions, 1 for shipping and 1 for the item, they are combined in the same payment." I said "Again, that is not my question, Please give me written documentation specifically regarding S&H vs. holds on goods. Besides that, your explanation isn't logical basis for holding S&H funds; Just because paypal counts this as 1 transaction, it is specifically split when the buyer makes the payment. So, basically what you are telling me is that it is INCONVENIENT for Paypal to differentiate between S&H and not hold his portion of the payment." So, of course I was placated by being told my issue was going to be reviewed and escalated, and, of course, I was not contacted back.
Has anyone else demanded specific explanation on why an escrow service would hold S&H funds? Even if so, they should IMMEDIATELY be released upon entering of tracking information at the latest, as this is absolute proof that a shipment has been made. Even if they can claim to hold payments for goods (which I think is also utterly ridiculous) they seem to have a sore spot for explaining their hold of an ENTIRE payment inclusive of shipping charges.
