I recently sold a iPhone on eBay. I am a seller that has a rating of 74 with 100% feedback. The item sold to a buyer in Norway. 30 + days have past and the buyer claims he has not received the iPhone. He instructed me on how to ship it. Small flat rate international box. His paypal payment when received went under review and his address was unconfirmed. He did have a 100% feedback rating so I shipped the phone to his instructions. It ended up that he wanted it shipped a way there was no way of tracking it, which I did not know this at the time. I thought it could be tracked via customs number, which it can not. Upon review, and a trip to the USPS Post Office I found that his country Norway does not accept celluar devices into his country. I did not keep records and have no receipt. What are my options. He says he is going to contact the authorities if I do not issue another phone of refund his money. Is this possible, do I have any defenses or do I have to refund his money. It has been a nightmare. I feel that if I refund the money I am admitting guilt, or I am being scammed.
Sorry to be the one to tell you but if you did not get a tracking number or delivery confirmation on the phone all the buyer will have to do is open a dispute to have his funds returned.
