Temporary Payment Placed on a Refund

[Rachel29]

Paypaly has placed a 'temporary' hold on a refund I received from a company for a social media tool I purchased from them that didn't work. I requested a refund from them, which according to Paypal, has been received. But Paypal has placed a 'temporary' hold on the refund and I don't know why. Nor do I know when it will be lifted. I'm a bit miffied to be honest, as the amount of money is not insignificant and I do need the funds.

Any help/advice gratefully received.

[kernowlass]

When you pay a seller it is never instant, paypal credits the seller for you and then starts the process of uploading your funds from your funding source.

But they won't "refund in advance" as they do when you pay so  .>>>>>>

A seller can only issue a refund via funds in their paypal balance or an echeque So if its an echeque it has to clear through to the sellers paypal account and then it is credited to you and the hold lifted.