Refund

[Lilly25]

I bought an item on eBay on November 17th, and paid £149. The seller contacted me immediately after I paid saying the item was out of stock and issued a refund within minutes of me paying. It's now been 13 days and my refund is still pending. I am furious! I've never had an issue like this before.  Any refund I have been owed has always been credited to my PayPal balance within a day or two. This is the first big purchase I have made on eBay, and I don't think I will ever do it again until after I have contacted the seller to make sure the item is in stock. So close to Christmas, this was obviously a Christmas gift, so I need my money to buy another. I've rang twice and they don't seem that bothered and I got two different responses. £149 is a lot of money to me and I'm sick of being fobbed off and I'm sick of waiting for my own money. 

[kernowlass]

@Lilly25

When you send a bank funded Instant Transfer payment, two things happen simultaneously:

- PayPal sends a request to your bank for the funds for the transaction. It takes 3-7 business days for funds to come from your bank.

- PayPal pays the seller up front for you, instantly, so that the seller will not delay in processing your order.

When refund or cancellation occurs for that payment within a short time of it being sent, the funds that PayPal paid up front for you are returned.

However, the funds from your bank account are still in transit. They haven't reached your PayPal account yet.

As soon as those funds clear, they are available for you to use or withdraw.

[Lilly25]

Apparently they are having technical issues and I won't get my refund until next week. That will mean I have been waiting nearly three weeks for my money. The worst thing about this is I have had three different explanations about what is happening and each time they have said it will be three days. I think this is totally unacceptable. I'm starting to think I will never get my money, and this has already put me in a difficult position financially. This isn't £20 I'm waiting for this is £149. If the communication had been better and consistent I don't think I would be feeling so stressed and annoyed about it.