Paypal refunded buyer in error

[deszka]

I've sold a phone for $560, 2 weeks later buyer complained can't connect to Android Auto (I did it in my car), I agreed to refund $100 and He keeps phone,

Ebay agreed as well. My Paypal account dipped in negative because as soon as buyer complained, Paypal withdraw $560 from my account. I coiud not refund the $100 because I was in negative. So I called PayPal to refund only $100, this person refunded the whole $560 purchase price from the "hold trust" acoount. I have no phone and no money. Buyer tells me, he does not have money, at least he has the phone.

On phone with Paypal customer service every day, hours on hold...2 weeks later still no phone money. Today I've filed a complain with BBB and also opened a claim at my local small claim county court. I feel like the whole world is laughing at me, specially PayPal. Please help!!!!!!

I've been a Paypal and ebay member since 1998 with 100% feedback, they ruining my life, but they will pay for it pal.

Anybody has any success story winning a case against PayPal?

[PayPal_Martina]

Hi there deszka,

Thank you for your post and welcome to the community!

In general, if the buyer opened the case on eBay, they have ownership of the claim and of the funds. This means that if by mistake, the payment was refunded totally and not partially as agreed on an eBay dispute, this may depend on eBay. 

If the claim of the buyer was opened on PayPal and the partial refund was mutually agreed during the claim investigation, you can appeal the decision of the claim. You can find more information here. 

Hope this helps!

Martina