PayPal inquiry, payments by ME held, why?! HELP!
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Hello, I've posted three other topics, none of which have had a reply yet.
I bought three seperate items today, two of which were on eBay and the other was on a clothing site.
I logged into PayPal after buying these and I was told I'd been chosen for a random security check which is aparrantly normal. I had to change my password and my memorable information, so I did. I then had to varify my account via phone by typing in a security number given to me on PayPal to check my phone number was valid. Finally they asked for my email address to send me an email checking I still used that email address.
Upon completing these steps I was told my account had been varified and was safe. I clicked "My Account" and found I had three open disputes!! PayPal are doing an inquiry for some reason and my payments are being temporarily held! I checked my emails and the clothing site had sent me a message saying they'd received payment..? I have no idea wether they actually have received payment or PayPal is lying to me. PayPal says it's sent an email address to the sellers and are "Awaiting other party's response" which is ridiculous as the clothing site WILL NOT reply to the email sent by PayPal!!
I was also disturbed upon being told by a friend that random security checks are viruses which I hope to God isn't true.. Is it? I changed my password and security questions again after being told.
It's all so confusing and stressful..
Please help me! 😞
-Klydii

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Hi there KlydiiIsAnnoyed,
When accounts get randomly selected for security review it can place genuine payments on hold and this is what sounds like has happened in your case.
We would ask both parties for information but ultimately what will help is an email from you outlining that the payments are genuine ones.
Wayne

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