My partner's PayPal account isn't new, but he is new to selling. He sold an iPad on eBay and the buyer sent payment on the 6th. The item was posted the following day, via Special Delivery, which is tracked and insured, all out of his own pocket, as PayPal are holding the funds. So the item was received the day after that and the buyer left positive feedback, all good or so you'd think?! Not so. PayPal are holding the money until the 13th (today is Monday, funds will be allegedly released on Thursday). There is absolutely no reason why PayPal should be withholding this money! They've taken their fee, he's paid postage out of his own pocket, the item has been marked with a tracking number which clearly shows the item to have been delivered, and the buyer has left positive feedback. How is this even legal? Partner rang PayPal and despite telling them the item has been shipped and tracked as delivered and feedback has been left, they've said as he's a new seller the money is still being held until 13th! They've no right to hold this money, gaining the interest from it, when there are NO problems with the transaction at all. Even if he is a new seller, as the item is marked as delivered and the buyer is obviously happy with it, there can surely be absolutely no reason they can hold the funds. He's got something to pay for with this money and he can't pay it as they won't release the funds. Is there some legal advice I can get on this? I'm appalled that they've left him in this position.
