FUMING PAYPAL SCAMMED ME

[Hartleymcfc]

THIS IS A JOKE AND IM NOT PAYING THEM. I NEED HELP. I SOLD AN ITEM ON EBAY AND THE TRANSACTION WAS FANTASTIC. DELIVERED, FEEDBACK LEFT AND THEN SUDDENLY I GET A DFISPUTE ON PAYPAL ABOUT THE PAYMENT THEY MADE SAYING IT WAS UNAUTHORISED. I PROVIDED FULL PROOF THAT I HAD DELIVERED THE ITEM AND THEY HAD RECIEVED IT AND I SHOWN THEM THE FEEDBACK THEY LEFT ME AND THEY CLOSE THE CASE IN THEIR FAVOUR AND ARE NOW TRYING GET THE 50 POUND OFF ME WHEN IVE ALREADY DELIVERED THE ITEM???? ARE THEY BEING SERIOUS????????????

[kernowlass]

If someone files an unauthorised use of account it means someone has used their account without their consent eg highjacked paypal account.

The so called buyer can leave you feedback etc until the genuine owner recovers their paypal account.

If paypal rules the account was used without the genuine owners consent then of course they have to have their money back.

HOWEVER if you met ALL the requirements of seller protection you would not lose out either as paypal would reimburse you.

The fact that they have not probably means you did not meet all the criteria of seller protection.

[Aldred411]

This doesn't seem fair at all , anybody could decide to say that there account was hacked and that they didn't receive the item , I thought the idea of eBay and PayPal is that everybody's addresses are confirmed bank account etc , just looking at the messages it seems this happens a lot , my problem with someone asking for a refund after 2 years is just laughable and in all honesty will be my last dealing with PayPal and eBay ,

[kernowlass]

An unauthorised payment and an item not received dispute are x2 completely different things.

An unauthorised payment means the persons account has been hijacked and used without their consent, paypal investigate that and can normally see from transaction history etc if that is the case or not.

With an item not received dispute it is easy because you either send it trackable or you don't. If you don't then you lose out.

If yours is 2 years then it is very rare that happens but as long as you meet the criteria for seller protection you would not lose out. I presume you did upload the tracking number on to paypals site when you sent the item? If so then they will have that as a record.

[Aldred411]

No I sold the item though ebay the only thing PayPal has to do with it is they dealt with the money . Anyway on my case it dosent even say why , surely if the item wasn't recieved it would of been reported to ebay within a week of it not arriving not 2 years and 2 months after the sale , anyhow I will clearly not be paying this money , PayPal can take me to court for it ,joke of a company If the buyer has a problem two years after they brought an item it's there problem ,if they have a problem they take it up with ebay ,PayPal should not be refunding people without speaking to the person there trying to take money from ,my PayPal account is now overdrawn , and I can't pay my eBay fees , I have had to pull my auctions from eBay , as I now can't use eBay , On a plus side it has now given me a final reason to cut all ties with PayPal and eBay.

[kernowlass]

It does not matter how you sold it as you can still add a tracking number to ebay OR paypal OR both.

I enter it in both places so that if there is a problem and i have lost the tracking number then it is safely recorded.

As i said earlier this does not seem to be an item not received dispute it is an unauthorised payment. In other words the account holder is looking at his records and seen a transaction he did not authorise.

That is why you need the tracking number because the hijacker could have had the item sent to a different address.

The "buyer" may not be the paypal account holder who had the unauthorised purchase done via their account.

That is why to safeguard yourself you need to make sure you follow seller protection.

Paypal don't take you to court per se for the funds, they just sell your debt on to a debt collection agency that can turn up at your house or work to try and get the debt cleared.   

[Aldred411]

The address is a confirmed address. With PayPal ,this is obviously a scam , the person has obviously waited it out for two years to try it on , Who dosent notice an unauthorised use on there account and who reports it two years and two months after . Anyway if there is a so called unauthorised use on this person account its there fault for letting it happen it is also eBay and paypals for allowing themselves to be scammed so easily , even with all of there security for sellers or buyers ,it has nothing to do with me as far as I'm concerned I sold my item two years and two months ago ,no returns , there was no problem then ,so case closed. Go hunt down the fraudsters and attack them don't attack your customers. Pay pal really are a VILE COMPANY

[kernowlass]

You are correct in that the person was at fault in maybe getting his account hacked however they still deserve their money back.

The point is that you would not have lost out either if you met the criteria of seller protection.

The fact you did not keep or upload your tracking number on to paypal is your responsibility really, then paypal would have protected you if you had done your bit as well.

I have had an unauthorised dispute before but got refunded as i keep tracking numbers uploaded and paper copies forever.

[Aldred411]

Well they ain't getting a penny from me. So it's there loss . As I will no longer be a PayPal or eBay customer either ,not wasting anymore of my time with this , going back to bed cheers PayPal for making my drepression a lot worse. Great company .

[kernowlass]

I see from your other thread they are looking into it for you so hopefully all will turn out ok.