Hi Katie33,
PayPal Buyer Protection covers you for items that you have bought in the event that you do not receive your item, or the item is significantly not as described.
You are eligible for PayPal Buyer Protection if:
- You didn’t receive the item or the item is significantly not as described.
- You used PayPal, an eBay invoice or clicked the ‘Pay Now’ button to purchase the item.
- You paid for the item with one payment (items purchased with multiple payments are not eligible for Buyer Protection).
- The claim is for tangible, physical goods that can be posted and are not prohibited by PayPal. Payments for intangibles, services, licences and other digital content are not protected
- You file a dispute in your PayPal account via the 'Resolution Centre' within 45 days of the payment. If you cannot resolve the dispute with your seller, ask PayPal to investigate by escalating the dispute to a claim within 20 days of the date the dispute was opened
If your transaction meets these requirements, you can open a dispute in the Resolution Centre and communicate with the seller to resolve the problem. If you can’t resolve the problem with the seller, you can ask us to investigate by escalating the dispute to a claim.
To learn more about PayPal Buyer Protection and to see the full eligibility requirements, click ‘Legal Agreements’ at the bottom of any PayPal page, and then click ‘PayPal User Agreement.’
I hope this helps
Paula
