uploading docs to varify account

dooogie132
New Community Member

paypal will not accept correct format document to lift restrictions on account

 

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PayPal_Donna
Moderator
Moderator

Hi doogie132,

 

Welcome to the PayPal community and I am sorry for the negative experience you are having with your account. 

 

Usually we would ask for proof of ID and proof of address in order to lift the limitation on your account. The proof of ID would be a copy of your passport or driving licence. The proof of address is a utility bill, credit card or bank account statement. The name and address on these documents need to match the name and address registered to your PayPal account. We also need to see the full document, as partial documents will not be accepted. Please use the following link to upload these:  www.paypal.com/il/uploaddoc. They will then be attached directly to your PayPal account, and we can review them for you.

 

-Donna

 

 

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